Shipping policy
1. MADE TO ORDER
Every Lennart's Garage artwork is made to order and personally built in my workshop in the Netherlands.
The approximate timeframe from order to arrival is:
Standard Emblems: approximately 4 to 6 weeks.
XXL Emblems, Reliefs, Contours and other larger works: approximately 6 to 8 weeks.
Custom Shop projects: as confirmed individually.
The timeframe stated on an individual product page takes priority where it differs from these general guidelines.
These are good-faith estimates rather than guaranteed delivery dates. If an unexpected delay occurs, I will provide an update.
2. WORLDWIDE DELIVERY INCLUDED
Worldwide delivery to destinations currently available through the online checkout is included in the displayed price.
The complete delivered price also includes applicable duties, taxes, tariffs, import charges and customs-clearance costs arranged by Lennart's Garage for the agreed destination.
There should be nothing further for you to pay when your artwork arrives.
If your destination is not currently available at checkout, you are welcome to contact me before ordering to discuss whether delivery can be arranged.
3. PACKAGING
Every artwork is carefully prepared for transport in a custom-made wooden shipping case.
The case and internal packaging are designed to protect the artwork during insured international transport.
Please retain the shipping case and packaging until the artwork has been inspected and confirmed to have arrived safely.
4. INSURED AND TRACKED DELIVERY
Shipments are sent using UPS or another suitable professional courier and are fully insured and tracked.
Tracking information will be provided when the shipment has been prepared for dispatch.
A signature or other confirmation of delivery may be required.
5. DELIVERY INFORMATION
Please provide a complete and accurate delivery address, telephone number and any information reasonably required by the courier or customs authorities.
If a correction is required after ordering, contact:
as soon as possible.
Reasonable additional costs caused by incorrect information, repeated failed delivery attempts, an uncollected shipment or an unjustified refusal of delivery may be charged where permitted by law.
6. CUSTOMS CLEARANCE
For international shipments, the courier or customs authority may contact you to verify identity, delivery information or another detail required for customs clearance.
Although applicable import charges are arranged in advance, your reasonable cooperation may still be required to complete clearance.
7. DELIVERY RESPONSIBILITY AND RISK
For consumer purchases, Lennart's Garage remains responsible for the shipment until the artwork has been physically delivered to you or another person designated by you, except where you have independently selected a carrier not offered by Lennart's Garage.
Risk passes when the artwork is physically received.
For workshop collection, risk passes when the artwork is collected by you or your authorised representative.
8. DELAYS OR LOSS
If tracking stops updating, delivery is substantially delayed or a shipment appears to have been lost, please contact:
I will contact the carrier and begin the appropriate investigation or insurance process.
Customs inspections, extreme weather, transport disruption, strikes, government actions and other events outside reasonable control can affect delivery times.
Nothing in this section limits a mandatory consumer right.
9. DAMAGE DURING DELIVERY
Please inspect the wooden shipping case and artwork promptly after delivery.
If visible damage is present, contact info@lennartsgarage.com as soon as possible.
Reporting visible transport damage within three days is strongly requested because it assists with the courier and insurance process, but this requested period does not remove or reduce any mandatory legal right.
Please retain the case and all packaging and provide photographs of:
- the outside of the shipping case
- the shipping label
- the internal packaging
- the affected area of the artwork
Do not discard the packaging or arrange a return before receiving instructions.
10. WORKSHOP COLLECTION
Collection from my workshop in Hengelo, the Netherlands, may be arranged by appointment.
Identification or written authorisation may be requested before an order is released to another person.
11. CONTACT
For shipping or delivery questions:
Email: info@lennartsgarage.com
Telephone: +31 321 239004